Please consult with a physician/primary care provider prior to and regarding your participation in classes/treatments.

All sales are final. We do no offer refunds on purchases. All registration is non-transferable.

Clients are required to pre-register for a studio class in advance. We reserve the right to cancel classes/workshops if the minimum required number of participants is not met or due to unforeseen circumstances, including but not limited to instructor illness or other emergencies.

In the case of class cancellations, only registered clients affected by the cancellation will be notified. It is the client’s responsibility to check the schedule and preregister for classes prior to arriving at the studio. Additionally, clients are responsible for ensuring that emails from pushmarkham(at)gmail.com are being received and not directed to spam. We recommend adding pushmarkham(at)gmail.com to your email’s list of trusted senders.

Closure Policy

Should our Studio close for any reason or if government guidelines do not allow for in-person classes all remaining in-person studio classes will be converted to virtual classes for the remainder of your program/month.  All wellness practitioners will follow provincial guidelines as stated by their respective college/organization. 

Studio Credit will only be applied to your account given the circumstances listed below.

Holds / Credits / Makeup

When the client’s primary care provider (Midwife/Doctor) has provided justification in writing that restricts the client from participating in any physical activity (ie. Yoga, OR if baby is born). the remaining classes the client was not able to attend (from the date thereafter in which Yoga Belly/PUSH was informed in writing) will be credited towards your account.  All credit must be used within 24 months from date of purchase.  

Make-up sessions for any other reason will not be available. We do not offer refunds on workshops/programs. Cancellations made more than 1-week from the start date/event date will be credited only. Cancellations made less than 1-week from the event will not be credited or refunded.

Cancellation/Late Policy

Studio Cancellations

We do not offer refunds. Cancellations made more than 24-hours from the start of the class will be credited back to your account. Cancellations made less than 24-hours from the start of the class will not be credited or refunded. 

If you are unable to make it to class, please cancel/reschedule your class to allow those waitlisted a spot. Failing to cancel your reservation at all will result in a “Studio No Show” and a $20 penalty fee. We understand that sometimes things come up. So if something beyond your control happens, please let us know via email. Exceptions to this penalty fee will be made on a case by case basis – see Medical Exemption below. Please note that No Show fees apply to everyone. If we are unable to process the $20 fee an invoice will be issued.

Studio Arrival Policy

To maintain the serene atmosphere and honor the practice of all attendees, we kindly request your adherence to our arrival policy. Respecting the tranquility of the class is essential. Late entry can disrupt the concentration and relaxation of fellow participants.

Punctuality: We encourage all participants to arrive at least 10 minutes before the scheduled class start time to allow for check-in and settling into the space.

Late Arrival: If you arrive after the class has started, we kindly ask that you wait quietly in the hallway until the initial mindfulness/centering practice (~10 minutes) is complete before entering the studio space.

Mindful Entry: The instructor will signal (by opening the door or turning on the lights) when it is appropriate to enter. When entering late, please do so quietly and mindfully.

We appreciate your understanding and cooperation in adhering to our arrival policy. This approach ensures a smooth and focused experience for all participants.

Clinic Cancellations

Cancellation / No-Shows / Late

We require 24 hours notice for any cancellations or changes to your appointment. Clients who provide less than 24 hours notice, or miss their appointment without notice (“no show”), will be charged a Fee to the card on file.  If we are unable to process the fee, an invoice will be issued.  Please note that fees apply to everyone.

Late Arrival Policy
We recognize that your time is valuable and endeavor to run on time as much as possible. In order to do this, we ask that you show up at least 10 minutes before the start time of your appointment.

Patients who arrive 10 minutes or later past the start time of their appointment may not be seen. Patients who arrive more than 15 minutes past the start time of their appointment are considered “no-shows” and the associated fee may be charged.

Additional Policies

We are doing the best we can to provide you with a safe environment for everyone. This policy will be revised as public health guidelines are updated.

Food & Drink

We are a peanut & nut-free environment. All snacks/food for events, classes or snacks must be peanut/nut free. No food or drink is allowed in the treatment rooms for infection control purposes.

Illness

If you feel sick/unwell or have tested positive for Covid-19, please stay home. We ask that you wait at least 72 hours after your symptoms have fully resolved before returning to in-person classes. This applies to all contagious illnesses including colds, flu, and Covid-19.

Medical Exemption

All medical exemption requests must be submitted in writing via email to pushmarkham@gmail.com. We reserve the right to request a doctor’s note in order to process the request. Please note that the submission of a note does not guarantee that a class credit or fee waiver will be granted.

Masking

All masking guidelines will follow that of each practitioners’/instructors’ provincial college/organization.

Respectful Behaviour

Our team works hard to assist you, and it is imperative that they are treated with respect. Rude, disruptive or aggressive behaviour will not be tolerated & may result in removal from the facility. Children must be supervised at all times by parent or guardian.

Updated Jan 1, 2024